These General terms and conditions (further just General Conditions) apply to all Travel agency’s services directly made available on-line or by email or by telephone, booked and arranged by Dream holiday travel.
By accessing, browsing and using the Travel agency’s web site and/or by completing a reservation, the Client acknowledges and agrees to have read, understood and agreed to the General Conditions set out below, also including the Privacy statement.
Everything stated in the General Conditions, in the Reservation confirmation and Voucher becomes a legal obligation for both the Client and the Travel agency. The General Conditions represent the basis for settlement of any possible dispute that may arise between the Client and the Travel agency.
The Client is advised to read the General Conditions carefully prior to any advance payment and is obligated to provide any information which is required for the reservation process.
1. Copyright Protection
This web site https://dreamholidaystravel.tech/ is owned and operated by Dream holiday Travel agency. All its contents, including, but not limited to, text, databases, photos, graphics and all HTML and other codes and scripts in any format used to implement the web site, are protected by the Copyright law (N.N. 167/03, 79/07, 80/11, 144/12). You may not copy, modify, (re)publish, transmit, create derivative works, or in any way exploit, any of the content, in whole or in part except as expressly permitted by these General Conditions. You may download information from the site for your own personal use only. Using the data for other purposes, as well as copying and distributing data without authorization is against the Copyright law and subject to sanctions.
© Copyright 2016-2024 – Dream holidays travel, All Rights Reserved
2. Accuracy of Information and Service Categorization
Every effort has been made to ensure the accuracy and completeness of the contents of this web site which have been expressed in good faith.
Travel agency provides private accommodation in apartments, studio-apartments, holiday houses, luxury villas, rural villas, bed & breakfast, agritourism estates and rural households. The accommodation type is clearly stated in each property name as well as in the description.
The offered accommodation units are classified according to the official categorization of the local tourist board and authorized institution, and described based on the information received from the service provider and according to the current conditions found upon the field inspection by Travel agency’s personnel before being published on the web site.
The Client acknowledges that the property is not a hotel but a private accommodation being let for self-catering holidays, except if clearly stated otherwise. The Client further accepts that the property does not have standards or categories recognized internationally and that accommodation standards vary from country to country, reflecting in its architecture and furnishings the local traditions and personal taste of the owner, and therefore are not mutually comparable.
3. Booking Inquiries
Booking inquiries and reservations can be made by e-mail, by telephone or web site. Each on-line request must contain specific information on which basis the Travel agency will create an offer (personal details, period of vacation, number of people, number of kids and their age, preferred destination and any other special requirements and requests – such as bringing pets).
If the Client needs help in finding the accommodation that meets his requirements, he/she can ask for assistance directly at Hello@dreamholidaystrave.tech The Client can also contact the Travel agency by phone but the final request must be sent by e-mail. Once chosen the preferred accommodation, the Client can make an official request for the reservation.
4. Price, Reservation and Payment
ACCOMMODATION PRICE reflects price for basic service, which is mentioned in the price list of each accommodation unit. In case of mandatory additional payments (eg: final cleaning, sojourn tax) has the Travel agency an obligation to inform the Client about the amount of these charges at the time when sending offer.
ADDITIONAL SERVICES are services that are provided in the accommodation unit but are not included in the basic rental price (such as food service, use of the air-conditioning, laundry services, pets surcharge, airport pick-up, transfer services etc.). If the Travel agency is in the possession of the service price list it will be advertised on the Travel agency website. If the Travel agency is not in the possession of service prices, the prices are then agreed on directly with the service provider.
Most of the additional services are to be paid directly to the owner, but some can be paid upon booking confirmation ower the agency bank account which will be indicated in the offer. All additional payments to be paid upon arrival will be clearly stated in the Voucher and the Client is obliged to pay for them only if he/she uses them.
The availability of the accommodation unit may depend on additional services (such as keeping pets, the use of spare beds, etc.), and since some of them may not always be available the Client is obliged to report preferred additional services when making the reservation.
ALL PRICES shown on the web site are published in currency of Euro. The Travel agency reserves the right to change the advertised prices at any time, while for those clients who had already paid for booked services the price will remain unchanged, as per Voucher. The Travel agency also reserves the right to correct errors in both advertised and confirmed prices.
If the changes occurred before the Client has paid the advance payment, the Travel agency is required to inform the Client about the price increase. In such case, the Client reserves the right to cancel the reservation if the increase of the agreed price is more than 10%.
The RESERVATION is confirmed when the Client has paid the deposit of 20-40% of the total accommodation price (35% for single apartment rental and 50% for villas, holiday homes or multiple apartments reservations). The advance payment can be made by bank transfer within 2 working days after receiving the Reservation confirmation followed by the pre-invoice with the exact amount to be paid as well as the bank information and account number. Bank charges are paid by the Client. Upon receipt of the deposit payment, the Travel Agency will issue a Voucher to complete the booking.
The remaining amount can be paid in the following ways:
– in cash, directly to the accommodation owner or his representatives upon the day of arrival
– by bank transfer to the account of the Travel agency no later than 30 days prior to the commencement of the holidays.
After each payment, the Client is required to send (by e-mail or fax) a copy of the payment order or a confirmation of payment as proof of entering the bank statement.
LAST MINUTE reservations are payable in full at the time of booking with no cancellations or refunds available. In such case the Client is obliged to send to the Travel agency the confirmation of payment within 2 working days.
All payments from abroad are to be made at the following Dream Holidays Travel BANK ACCOUNT
If the transferred amount by any chance is not received on the bank account of the Travel agency prior to the arrival of the Client, the Client is under obligation to send the Travel agency a signed statement of the bank transaction made (SWIFT) with the attached copy of the Client’s ID card or passport. When the statement is received, the Travel agency will send the Voucher to the client.
5. Travel Agency’s Obligations
Travel agency is obligated to carefully select service providers and to ensure service delivery within the meaning of the information published on its website and in its other promotional materials that are valid on the date of reservation from the side of the Client as well as in terms of information about the date and type of services provided on booking voucher, except if the non-service is caused by higher force, for example: illness or death of service provider or his/her closest family, exceptional circumstances which cannot be predicted or removed (such as earthquakes, floods, fires, droughts, wars, sanitary problems, strikes, terrorist actions, etc.) and have the effect of preventing the client to stay in the booked accommodation unit.
The Travel agency must also take concern over the the rights and interests of the Client in accordance with good practice in tourism.
6. Client’s Obligations
The Client is under obligation to:
– possess valid travel documents for each person (including travel documents for children and documents required for pets). The cost of loss or theft of these documents is at Client’s expense;
– obey with the customs and currency regulations and laws of the Republic of Croatia as well as with those of the transit countries during the journey;
– check whether he/she needs a visa to enter the Republic of Croatia or transit countries. The Travel agency cannot provide service of obtaining a visa for the client, and reserves the right to keep the amount paid if the client could not enter the Republic of Croatia because the necessary documents were not obtained by the client;
– pay the unsettled amount on the day of arrival directly to the accommodation owner or at the Travel agency, if that amount has not been paid prior to arrival;
– present the voucher, in which the correct number of persons and type of services to be provided are stated, to the service provider on the day of arrival at the accommodation facility;
– notify the Travel agency of all the relevant facts that can affect the Client’s stay at the reserved accommodation unit (e. g. allergies and illness of the client, physical disability of the client, coming by vehicle of non-standard size, need of bed of non-standard size, special diet conditions if the client chooses half-board or full-board service etc.);
– obey the house rules of the accommodation unit booked, and cooperate in good will with the service providers.
– notify the Travel agency in advance of the fact that the Client is planning to bring larger number of passengers to the chosen accommodation than is the specified maximum capacity, even if it is a minor children. The accommodation provider must agree with crossing of the capacity, decision depends only on a good will of the accommodation provider while extra tax for the extra person is not excluded.
– notify the Travel agency in advance of the fact that the Client plans to come with a pet (also applies in cases where the description of the accommodation states that pets are allowed). The Client is obliged to report species and the size of the pet. The service provider has the right not to accept the request if the Client plans to come with more than one animal or if service provider at the same time has taken another reservation with a pet in the house.
If the Client does not obey the above stated regulations, the Client can be denied of accommodation service provision and in this case the Client is not entitled to claim the compensation or the refund of the paid amount. By confirming a reservation, the Client has agreed to compensate the service provider on the spot for any potential damages caused by his/her own negligence.
7. Travel Agency’s Right to Changes and Cancellations
Travel agency reserves the right to make changes of reservations in case of exceptional circumstances which cannot be foreseen, avoided or eliminated. If there is no appropriate alternative, available the Travel agency will give a full refund of the paid amount.
In case of cancellation of the reservation from the Travel agency, the Client does not have the right to demand any indemnification of damage beside a full refund of the paid amount.
The Travel agency reserves the right to cancel the Client’s reservation if the General Conditions have been broken by the Client, on the Client’s expense.
The Travel agency is not taking the responsibility for eventual climatic conditions, cleanliness and temperature of the sea, crowded beaches and destinations, as well as in other similar situations and events that may cause dissatisfaction of customer and are not directly the quality of the reserved accommodation unit (e.g. bad weather, unkempt beach, traffic jams, theft or damage to property, etc..).
8. Client’s Right to Changes and Cancellations
Any cancellation or amendment request must be made in writing, by email, or post, and will take effect on the day it is received, depending on working hours of the Travel agency. In the case the request is received outside of working hours, it will be taken into account the next business day of the Travel agency.
Changes can refer to the number of people or the names of the people, the date of the beginning and/or end date of the service and must be made no later than 45 days prior the beginning date of the service in question. If request to change the reservation is made less than 45 days prior the arrival date, whilst we will try to assist, the Travel agency cannot guarantee that such requests will be met.
In case the changes to the booking are not possible and therefore the Client cancels the reservation, the under mentioned cancellation fees are applied.
In the event the Client wishes to cancel the Reservation, based on the date of receipt of the cancellation request the following CANCELLATION FEES will be applied:
– For reservations canceled more than 30 days prior to the date of arrival, the Travel agency shall keep one part of the deposit payment (15% of the total accommodation price) to cover administration costs and compensate the eventual loss to the accommodation owner
– For cancellations made inside 15 days prior to the date of the arrival, no refunds will be given in any circumstances and the entire amount of deposit payment will be charged.
– For cancellations of the Last minute booking reservations, no refunds will be given in any circumstances and the entire amount (100% of the accommodation price) will be held.
The Travel agency advises therefore the Client to take out suitable travel insurance to cover the risks that may lead to such an eventuality.
If the Client does not arrive to the accommodation by midnight on the beginning date of the service without informing the Travel agency and / or the accommodation provider about the customer delay, the Reservation is considered as canceled, and the above cancellation fees are applied. In such case the Travel agency has the right to let accommodation unit to other clients.
9. Travel Insurance
The accommodation price does not include travel insurance, or insurance risk from disasters or medical expenses, or baggage insurance and even insurance in case of cancellation. It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party’s personal belongings as no such cover is provided by the Travel agency.
Accordingly, the Travel agency does not hold any responsibility for loss or damage to luggage, nor for stealing of luggage or valuable items from the accommodation unit. The report of lost, damaged or stolen luggage is made by the Client to the accommodation service provider (owner) or to the nearest police station.
It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security deposit.
10.
The Traveller is required, upon arrival at the accommodation unit, to check everything together with the Host. This is important in order to communicate the inadequate service and inform the Agency about all the eventual deficiencies in writing. In that case, all the problems will be solved as soon as possible, at the latest within the period of 2 working days.
If the services provided are not satisfactory, the Traveller is required to immediately notify the Host or the representative of the Agency. The Traveller is obligated to cooperate with the Host or Agency representative with intention to eliminate causes of the reclamation. If the Traveller is not satisfied with the state of the accommodation upon arrival and leaves the accommodation unit on his own initiative and finds another accommodation without giving the Agency a chance to resolve the issue, correct the cause of the discontent, or find another accommodation for the Traveller, the Traveller does not have a right to request a refund or make a claim for compensation, regardless if his/her reasons were justified or not.
For any eventual problems that have been resolved, the Traveller has no right to complain, nor the Agency nor the Host are subject to grounds for complaint.
If the problem is not resolved on the spot following an intervention, Traveller is obligated to submit a written complaint to the Agency along with supporting documents as well as any photographs to support the complaint by email: Support@dreamholidaystravel.tech
If the guest has not made a complaint during his stay or during the use of the provided service (in regards to day trips, excursions, boat/car/scooter/bike rentals, transfers), he is deemed to be satisfied and waives the right to complain after leaving the accommodation or after the service is over.
The Agency is obligated to make a written decision regarding the complaint within 14 days after the receipt of the complaint, and the term for making the decision about the complaint can be postponed by another 14 days on account of collecting the information. Until a decision has been made by the Agency regarding the filed complaint, the Traveller relinquishes the right to involve a third party, the arbitration of the UHPA or other institutions, publicly disclosing information as well as filing suit against the Agency. The highest amount of compensation per complaint can amount to the complaint portion of the service and cannot encompass the used portion of the service or the total amount of the service. This excludes the Traveller’s right for ideal damage compensation.
The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of the sea, nor for other similar situations and events which can result in Traveller’s dissatisfaction and are not a direct result of the accommodation unit (included but not limited to: bad weather, improperly maintained beaches, crowds, lost or stolen property, dissatisfaction with the infrastructure of the destination, etc). If a Traveller cancels the reservation or shortens the reservation due to the above-mentioned conditions on which the Agency and the Host have no effect, the Agency will apply the cancellation conditions as described in the Article 10.2. and subsequent complaints will not be acknowledged.
If the Traveller decides to book the special LAST MINUTE, FIRST MINUTE or SPECIAL OFFER deal, then he accepts all risks of such travel. These journeys include uncertainty of facts upon which the agency cannot influence, and the Traveller primarily due to the price accepted such a trip and therefore has no right to the refund of payment or any complaint to the agency.
11. SECURITY OF PERSONAL INFORMATION
Traveller’s personal information are required for processing requested service and the Traveller provides personal information of his/her own free will. Traveller’s personal information will be used for inter-communication and will not be given to a third party except for the purpose of carrying out the requested service. The personal information will be kept in a database in accordance with the Management’s decision on the method used for collecting, processing and securing personal information. With the acceptance of these General Terms, the Traveller gives
permission for his/her personal information to be used for promotional offers of the Agency.
12. FINAL PROVISIONS
These General Terms and Conditions are an integral part of the Contract that the Traveller concludes with the Agency. The Traveller and Agency will attempt to settle any possible disputes amicably, and if this is not possible, both accept the jurisdiction of the Split court, while the applicable law will be the one of the Republic of Croatia. Paying a deposit or payment in full signifies that the Traveller fully comprehends and accepts the aforementioned terms.